Shipping Policy

At Frenky, we strive to ensure fast and reliable shipping for all our customers. Below you will find detailed information about our shipping process, estimated delivery times, and costs.

1. Shipping Locations

We currently ship to the following regions:

• Netherlands, Belgium, and Germany – Standard and express shipping options available.

• Other EU countries – Limited availability; please check at checkout.

• International shipping – Available upon request; shipping costs and times may vary.

2. Processing Time

• Orders are processed within 1-2 business days after payment confirmation.

• Orders placed on weekends or public holidays will be processed on the next business day.

3. Estimated Delivery Times

• Netherlands & Belgium: 1-3 business days

• Germany: 2-5 business days

• Other EU Countries: 5-10 business days

• International Orders: Delivery times vary by destination

4. Shipping Costs

• Free shipping for orders over €99 within the Netherlands, Belgium, and Germany.

• Shipping fees for smaller orders and other regions are calculated at checkout.

5. Tracking Information

• Once your order has been shipped, you will receive a tracking number via email.

• You can track your shipment via the carrier's website or through our order tracking page.

6. Customs & Import Duties

• For international shipments, customs fees and import duties may apply.

• These charges are the responsibility of the customer and vary by country.

7. Delayed or Lost Shipments

• If your package is delayed beyond the estimated delivery time, please contact us at info@frenkygoesto.com.

• If a shipment is lost in transit, we will work with the carrier to resolve the issue.

8. Need Assistance?

If you have any questions regarding shipping, feel free to contact us at info@frenkygoesto.com.