Terms and Conditions

FRENKY aims to display products on its website as accurately and comprehensively as possible. The nature of the products offered may lead to differences (such as color variations) between the display of products on the website and the product delivered to you. Does the product appear different from what you expected?

The products we offer are naturally subject to wear and tear. The lifespan of a product depends on its material, the intensity of use, and the level of maintenance. FRENKY's products are made from the highest quality materials as stated in the webshop. FRENKY stands for quality under normal use. For optimal lifespan and quality, it is important to follow the care instructions. If you believe there is an issue with your product, please let us know your complaint (by phone, email, or post).

If you have discussed your complaint with us but wish to submit your complaint to another authority, you can contact the Disputes Committee via the European Online Dispute Resolution (ODR) platform: http://ec.europa.eu/consumers/odr/.