Return & Refund Policy

At Frenky, we want you to be fully satisfied with your purchase. If for any reason you are not, we offer a 14-day return policy to ensure a hassle-free shopping experience.

1. Eligibility for Returns

• Items must be unused, undamaged, and in their original condition.

• The product should be returned in its original packaging.

• Returns must be requested within 14 days of receiving the item.

2. How to Initiate a Return

1. Contact us at info@frenkygoesto.com or use our contact form to initiate a return request.

2. Provide your order number and a brief reason for the return.

3. Our customer service team will provide you with the return instructions and shipping address.

3. Return Shipping

• Customers are responsible for the return shipping costs unless the item was received damaged or defective.

• We recommend using a trackable shipping service to ensure safe delivery.

4. Refund Processing

• Once we receive and inspect the returned item, we will notify you about the approval or rejection of your refund.

• If approved, the refund will be processed within 5-7 business days and credited to your original payment method.

• Shipping costs (if applicable) are non-refundable.

5. Exchanges

• If you received a defective or damaged item, we will replace it at no additional cost. Please contact us within 1 months of noticing the defect.

6. Exceptions

• Items that show signs of use, damage, or missing original packaging may not be eligible for a refund.

• Personalized or customized items are not eligible for returns.

7. Need Assistance?

If you have any questions about our return and refund policy, feel free to contact us at info@frenkygoesto.com. We’re happy to help!