FAQ'S

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Have a question? See below for answers to our most frequent questions.

The FRENKY Underseater is a premium, space-saving travel bag designed to fit perfectly under airplane seats. It combines elegant design with smart functionality, allowing you to maximize your packing space while avoiding extra baggage fees.
Unlike traditional cabin suitcases, the FRENKY Underseater fits under the seat for free, so you avoid airline fees. It also features a vacuum compartment, a dedicated laptop pocket, and a premium, stylish design—perfect for modern travelers.
This bag is designed for maximum efficiency and style, featuring:
✔ Innovative vacuum compartment to save space
✔ Water-resistant material made from recycled PET bottles
✔ Padded laptop and tablet compartment
✔ Special passport & key pocket
✔ Sleek and modern design
- Dimensions: 40 x 30 x 20 (->15) cm
- Volume: 40 -> 20 liters (compressed)
- Laptop Compatibility: Fits laptops up to 17 inches
- Max Load Capacity: Supports up to 10 kg

The FRENKY Underseater is within the hand luggage size limits of major airlines like:
✈️ Ryanair
✈️ EasyJet
✈️ Eurowingzz
✈️ WizzAir
✈️ TUI
✈️ AlItalia
✈️ KLM
✈️ Transavia
✈️ Lufthansa
✈️ British Airways
(Always check the latest airline baggage policies before your flight.)
Yes! The bag is made from high-quality, water-resistant fabric crafted from recycled PET bottles, ensuring your belongings stay safe and dry
Your FRENKY
bag is made of high-quality polyurethane fabric. To keep it in the best
condition, clean it only with water and a clean wipe. Avoid using detergents or
any other chemical products, as they may damage the material. Additionally, be
cautious with seawater, as it can affect the color of the bag. Proper care will
help maintain its quality and longevity.
Frenky is an Amsterdam-based Dutch brand, designed and developed in the Netherlands by a Dutch design company founded by two female entrepreneurs.
At Frenky, we believe that travel essentials should be both stylish and functional. Our bags and accessories are crafted with a perfect balance of elegance, practicality, and smart innovation, catering to modern travelers who refuse to compromise on style or efficiency.
Designed with precision and a deep understanding of today’s travel needs, Frenky is more than just a brand—it’s a statement of smart, effortless travel.

The vacuum compartment compresses soft items, allowing you to pack more while keeping the bag compact. You can remove air using the included Frenky hand pump, or at home, a vacuum cleaner works best.

👉 See exactly how it works on our How to Use page.

Smart packing starts here!
Yes! The vacuum compartment compresses soft items, allowing you to pack more while keeping the bag compact. With this feature, you can fit up to 6 days’ worth of clothing, making it perfect for both short trips and extended getaways.
Each FRENKY Underseater comes with a hand pump, allowing you to easily remove air from the vacuum compartment while traveling. At home, we recommend using a vacuum cleaner for the best compression results.

Yes! The padded compartment fits a standard laptop and tablet, keeping them protected while traveling.
It is crafted from premium, water-resistant recycled PET fabric, ensuring durability and sustainability.

Yes! The integrated trolley strap allows you to securely attach the bag to your suitcase handle for effortless travel.
With 20 - 45 liters of space plus the vacuum compartment, you can pack up to 6 days’ worth of clothing, travel essentials, and accessories.
Yes, it is made from high-quality, water-resistant fabric, protecting your belongings from spills and rain.

Yes! Its sleek design, laptop storage, and organized compartments make it perfect for business travelers who want a professional and functional carry-on.
💡 Roll it up: Rolling your clothes saves space and keeps them wrinkle-free.
🎽 Choose wisely: Opt for knit or stretch fabrics—they resist wrinkles better than linen.
👚 First things first: Place your go-to outfit on top of the vacuum compartment (or inside it) for quick access. This way, you’re ready to go as soon as you arrive.
⚖️ Balance it out: Keep heavier items at the bottom of your bag for better stability.
🌀 Compress like a pro:
- When zipping up the vacuum compartment, press out as much air as possible manually.
- At home: Use a vacuum cleaner for maximum compression.
- On the go: Use the included Frenky hand pump to squeeze out every last bit of air.
🎒 Stay organized: Use the water-resistant compartment for shoes or toiletries—no mess, no stress!
🧥 Wear it, don’t pack it: Save space by wearing heavier items, like coats or boots, while traveling.
💻 Laptop compartment: Store your tech essentials safely in the padded pocket, along with books or magazines for easy access.
If your question isn’t answered in our FAQ, feel free to reach out! You can contact us via:
📩 Email: info@frenkygoesto.com
📄 Contact Form: Visit our contact page and send us a message.

🚚 Netherlands & Belgium: 1-3 business days
🌍 International shipping: Delivery times vary by country.
All our products undergo strict quality control. Our warranty provides a guarantee against manufacturer defects, including any design, material, or workmanship flaws. Please notify us within 2 months of noticing any defects.
We also offer a 1-year warranty on the vacuum compartment, ensuring it functions as intended.
Yes! We offer a 1-year warranty on the vacuum compartment, ensuring it functions as intended.
We offer a 14-day return policy.If you’re not completely satisfied, you can return the bag unused, undamaged, and in its original condition.

Once we receive the returned item, we will process your refund within 5-7 business days to your original payment method.
We offer a 14-day return policy. If you’re not completely satisfied, you can return the bag unused and in its original condition.

When an order includes free shipping, only the cost of the return shipping is handled by the customer.
When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.
If you notice that your order is damaged, please contact our customer service as soon
as possible at info@frenkygoesto.com
If the package is damaged: Take a photo of the damage before opening the packaging.
If the item is damaged: Send us a photo of both the damaged item and the damaged package.
You can return the damaged item and receive a replacement product free of charge. Please let us know that you are returning a defective item.

General Questions